Returns

At carl-scarpa.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within a specified period. Please read the following information carefully to ensure a smooth returns process.

Eligibility for Returns
Items are eligible for return if they are:

  • Unused and in their original condition
  • Returned in the original packaging (including labels and accessories, if applicable)
  • Accompanied by proof of purchase

Please note that certain items may not be eligible for return, such as personalized products or items marked as final sale.

Return Period
You may return eligible items within 14–30 days of receiving your order, depending on the product category. The exact return period is indicated in your order confirmation or on the product page.

How to Return an Item

  1. Log in to your account on carl-scarpa.com and navigate to your orders.
  2. Select the item(s) you wish to return and follow the prompts to request a return.
  3. Pack the items securely in their original packaging and include any relevant documents or proof of purchase.
  4. Ship the package using a trackable delivery service.

Refunds
Once your returned item is received and inspected, a refund will be processed via the original payment method. Refunds usually take a few business days to appear, depending on your bank or payment provider. Shipping fees are generally non-refundable, except in cases where the return is due to our error.

Exchanges
If you would like to exchange an item for a different size or color, please follow the returns process and place a new order for the replacement item. Exchanges are subject to availability.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please report it immediately via the support section on carl-scarpa.com. We will arrange for a replacement or full refund promptly.

Return Shipping Costs
Return shipping costs are typically the responsibility of the customer unless the return is due to a mistake on our part. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Important Notes

  • Items returned without proof of purchase may not be accepted.
  • Please ensure the items are securely packaged to prevent damage during transit.
  • Refunds or replacements will be processed after the returned items have been inspected.

We are committed to making your returns experience as simple and straightforward as possible. For further assistance, please visit the support section on carl-scarpa.com.