Frequently Asked Questions (FAQs)

1. How can I place an order on your website?
Placing an order is simple. Browse our collection, select the items you like, choose the size and quantity, and add them to your shopping cart. Once ready, proceed to checkout, fill in your details, select a payment method, and confirm your order. You will receive an order confirmation via our website.

2. Can I modify or cancel my order after it has been placed?
Orders are processed quickly, so modifications or cancellations are only possible if requested immediately after placing the order. Once the order is in preparation or shipping stage, changes cannot be guaranteed. Please check the order status on your account for the most up-to-date information.

3. What payment methods are accepted?
We accept a variety of payment options for your convenience, including major credit/debit cards and online payment platforms. All transactions are securely processed to ensure your personal information is protected.

4. How long does delivery take?
Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within a few business days and shipped promptly. Tracking information is available through your account once the order is dispatched.

5. What should I do if an item is out of stock?
If an item becomes unavailable after you place an order, we will notify you immediately. You may choose to wait for restock, select an alternative item, or cancel the unavailable portion of the order for a full refund.

6. Can I return or exchange an item?
Yes, we accept returns and exchanges within a specified period from delivery. Items must be unused, in original condition, and accompanied by proof of purchase. Refunds are processed via the original payment method once the return is received and inspected. Exchange items may be subject to availability.

7. Are there any shipping restrictions?
Some items may have restrictions based on destination or shipping service. Please refer to our shipping policy for detailed information. We strive to make shipping as seamless as possible and will notify you if any limitations apply.

8. How can I track my order?
Once your order has been dispatched, tracking information will be available on your account. You can monitor its progress until it arrives at your address. Please allow some time for the tracking system to update after shipment.

9. What should I do if I receive a damaged or incorrect item?
We carefully inspect every order before dispatch. If you receive a damaged or incorrect item, please report it immediately via the customer service section of our website. We will arrange a replacement or refund promptly.

10. Who can I contact for assistance?
For any questions regarding your order, account, or products, please use the support tools available on carl-scarpa.com. Our team is ready to assist you and ensure a smooth shopping experience.