Delivery Information
At carl-scarpa.com, we aim to provide a smooth and reliable delivery service for all our customers. Please find all the essential information about shipping below.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation. During busy periods or special promotions, processing times may take slightly longer. You will be notified if there are any delays.
Shipping Methods
We offer a range of shipping options to suit your needs, including standard and express delivery. Shipping costs are calculated at checkout based on your location and the delivery method selected.
Estimated Delivery Time
Delivery times depend on the destination and shipping method chosen. Typically:
- Standard delivery: 3–7 business days
- Express delivery: 1–3 business days
Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances such as customs processing, local holidays, or extreme weather conditions.
Order Tracking
Once your order has been dispatched, you will receive tracking information via your account on carl-scarpa.com. Tracking updates may take up to 24 hours to appear after shipment.
Partial Shipments
In some cases, items from your order may be shipped separately to ensure faster delivery. Each shipment will have its own tracking details.
Delivery Restrictions
Certain products may have shipping restrictions to specific regions or countries. If your order contains such items, you will be informed before the order is confirmed.
Failed Delivery
If a delivery attempt fails, the shipping provider may leave a notification and attempt redelivery. Please follow the instructions provided to arrange a new delivery date.
Lost or Delayed Orders
Although rare, if your order is lost or significantly delayed, please contact us via the support section on carl-scarpa.com. We will investigate the issue and provide a suitable resolution, including replacement or refund if necessary.
Special Notes
- Ensure that the delivery address provided at checkout is complete and accurate.
- Signature may be required for certain deliveries.
- Items left unclaimed may be returned to us; in such cases, you may need to place a new order.
We are committed to delivering your items safely and promptly. For any questions regarding delivery, please visit the support section on carl-scarpa.com.